Connecting existing systems
Finance, personnel, records and identity systems share information with each other, instead of staff copying it between screens.
Custom applications and platforms
Software built around how your organisation actually works: request handling, applications, approvals, field teams and citizen services.
Your organisation
Custom applications
Connecting systems
Data and dashboards
Operation and support
What this service is for
Custom applications and platforms are software built around your organisation's actual work: managing requests, processing applications, coordinating departments, supporting field teams, or giving citizens and customers access to services. Depending on the need, that might be a website-based system, a mobile application, an internal platform, or a combination of these.
For example
Paper forms and scattered emails.
Requests arrive on paper and in personal inboxes, so nobody can see where each one stands.
What a responsible delivery covers
These are the conversations we have before writing any code.
Understanding requirements
Learning how the work actually happens before building anything.
Making it usable
Designed so the people who use it — staff and the public — can actually use it.
Checking it works
Tested before it reaches the people who depend on it.
Preparing your staff
The people who will run the system day to day are ready for it.
Agreeing how it will be maintained
Maintenance is agreed before launch, not worked out afterwards.
Works with the other services
A new system is rarely useful on its own. It usually needs to connect to what you already run, report on what it's doing, and be looked after once it launches.
Data and dashboards
One consistent picture of where work stands, for leaders and for department managers, drawn from the systems your teams already use.
Operation and ongoing support
Monitoring, maintenance, backups, updates and future development, agreed with you from the start rather than after something breaks.
Tell us about your organisation.
Describe what you need help with in a few sentences. The contact page opens your own email app with the message ready to send.