Custom applications and platforms
Software built around how your organisation actually works: request handling, applications, approvals, field teams and citizen services.
Operation and ongoing support
Monitoring, maintenance, backups, updates and future development, agreed with you from the start rather than after something breaks.
Your organisation
Custom applications
Connecting systems
Data and dashboards
Operation and support
What this service is for
Operation and support after launch are central to how we work. Once people start relying on a system, it needs ongoing attention: resolving problems, maintaining it, managing updates, and adapting it as your needs change.
For example
Software nobody looks after once it launches.
No one is responsible for updates, backups or fixes, so problems wait until something breaks.
What's usually part of the conversation
What's covered depends on the system, and is set out in the service arrangement we agree with you.
Monitoring
Keeping an eye on the system once it's in use.
Backups
So information is not lost if something goes wrong.
Recovery arrangements
What happens, and how quickly, if the system fails.
Staff assistance
Support for the people who use the system day to day.
Maintenance and future development
Keeping the system working, and adapting it as your needs change.
Works with the other services
Whatever we build or connect for you, this is how it keeps working after launch.
Connecting existing systems
Finance, personnel, records and identity systems share information with each other, instead of staff copying it between screens.
Data and dashboards
One consistent picture of where work stands, for leaders and for department managers, drawn from the systems your teams already use.
Ask what support covers for your system.
What's covered depends on the system. Tell us about yours and we can go through what a service arrangement for it would include. The contact page opens your own email app with the message ready to send.